1. Eligibility for Refunds

Refunds are considered under the following circumstances:

• The client has made full payment and not received any deliverables within the agreed timeline.

• The scope of the project or services has not been started due to unforeseen internal limitations.

• Services provided are proven to be materially deficient and beyond repair despite revisions or support.

2. Non-Refundable Scenarios

Refunds will not be granted in the following cases:

• The client has approved mock-ups, wireframes, or stages of development.

• Delay or failure is due to client’s non-cooperation or incomplete information.

• The request is made after 14 calendar days from project delivery or milestone sign-off.

3. Partial Refunds

Partial refunds may be issued if the project has started but is not completed, and both parties agree to terminate. The refund amount will be calculated based on the proportion of work completed and time invested.

4. Process for Requesting a Refund

To request a refund:

• Contact us at [email protected] within 14 days of the issue.

• Provide the project name, invoice number, and detailed reasoning.

• Our billing team will respond within 5–7 business days after reviewing your request.

5. Chargebacks

Initiating a chargeback without contacting our support team first is a violation of our service agreement. Clients are encouraged to resolve disputes through direct communication before involving third parties.